Financial Coordinator/Client Service Representative
Murrieta, CA Murrieta, CA Full-time Full-time $18 - $22 an hour $18 - $22 an hour 20 hours ago 20 hours ago 20 hours ago General
Summary:
The Financial coordinator position directs, plans, and coordinates a variety of patient and client service functions that are related to the client management and the healthcare team for the Emergency/Critical Care department.
These functions include acting as a liaison between client and doctor, managing finances for clients, and ensuring a smooth transition for the client and/or patient from entering the exam room through discharge.
The schedule for this position is 7p-530a/6p-430a.
Essential Job Functions Explains, educates, and answers questions for clients, demonstrating technical knowledge of advanced procedures performed.
Ensures proper admission, discharge, and post-discharge procedures are followed.
Oversees integration of a paperless medical record and the maintenance of the computer network.
Assists Client Service Representatives by answering phones when the hospital has a high volume of clients in the front lobby.
Invoices and prepares estimates.
Updates charges at the beginning and end of each shift.
Adjusts client wait times as necessary to ensure client satisfaction.
Maintains daily census with updated financials.
Maintains confidential medical records.
Maintains all aspects of workplace organization.
Performs other duties as assigned by Supervisors, Management team, and/or Chief of Service.
Act as a liaison between the hospital and Referring Veterinarians with records and patient updates.
Present euthanasia options to clients as well as have all legal forms signed.
Education and
Experience:
6 months as a VCA-CVS employee or 1 year of veterinary or medical experience required 5 years of customer service required High school graduate or equivalent Knowledge, Skills, and Abilities:
Knowledge of veterinary medicine, medical terminology, and medical conditions Knowledge and understanding of hospital policies and procedures Ability to effectively prepare and present estimates as well as accurately invoice.
Clear and professional telephone skills Ability to understand stressful situations and communicate appropriately with clients Ability to understand and adjust the waiting time of clients Skills required include the use of standard office equipment including telephones, calculators, copiers, and facsimile equipment, accurately typing at the net rate of 35 words per minute using a computer keyboard Knowledge and understanding of general office practices and procedures, business correspondence techniques, and English composition, grammar, spelling, and punctuation Knowledge and understanding of customer service principles Ability to handwrite legibly Knowledge and ability to proficiently use computer applications, including word processing, database, computerized accounting, and spreadsheet software applications Ability to organize, prioritize, and complete tasks independently to provide a consistent standard of care and assurance that all services are made available to clients Ability to manage a high volume of work while maintaining accuracy Ability to use emotional intelligence for problem-solving Ability to create and/or keep an organized flow of information from the client to all levels within the hospital Ability to maintain a positive attitude with doctors and team members Ability to demonstrate respect for hospital employees at all levels Ability to be a Team Player Ability to maintain confidentiality, i.
e.
, patient and client medical information Able to communicate in a clear, courteous, effective, and professional manner with clients, doctors, and staff members Ability and desire to learn new skills Ability to accept constructive criticism Ability to collect data, establish facts, and draw valid conclusions Ability to add, subtract, multiply and divide into all units of measure Ability to be punctual, reliable, and flexible Ability to present and explain euthanasia paperwork with sensitivity and professionalism.
Ability to tolerate the sight of pets in blood and/or gruesome conditions and still carry out duties.
Physical Demands:
The position of a financial coordinator requires constant exposure to hospital conditions.
The position is exposed to moderate ambient noise levels, controlled temperature conditions, and exposure to hazardous physical substances.
Use of hearing and comprehension to carry out detailed verbal instructions.
The position requires frequent standing, walking, bending, twisting, reaching, occasionally pushing, pulling, lifting, and carrying of materials that may weigh up to 20 pounds or more.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Vision insurance Schedule:
Holidays Overtime Education:
High school or equivalent (Required)
Experience:
Veterinary or Medical:
1 year (Required) Customer service:
5 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Financial coordinator position directs, plans, and coordinates a variety of patient and client service functions that are related to the client management and the healthcare team for the Emergency/Critical Care department.
These functions include acting as a liaison between client and doctor, managing finances for clients, and ensuring a smooth transition for the client and/or patient from entering the exam room through discharge.
The schedule for this position is 7p-530a/6p-430a.
Essential Job Functions Explains, educates, and answers questions for clients, demonstrating technical knowledge of advanced procedures performed.
Ensures proper admission, discharge, and post-discharge procedures are followed.
Oversees integration of a paperless medical record and the maintenance of the computer network.
Assists Client Service Representatives by answering phones when the hospital has a high volume of clients in the front lobby.
Invoices and prepares estimates.
Updates charges at the beginning and end of each shift.
Adjusts client wait times as necessary to ensure client satisfaction.
Maintains daily census with updated financials.
Maintains confidential medical records.
Maintains all aspects of workplace organization.
Performs other duties as assigned by Supervisors, Management team, and/or Chief of Service.
Act as a liaison between the hospital and Referring Veterinarians with records and patient updates.
Present euthanasia options to clients as well as have all legal forms signed.
Education and
Experience:
6 months as a VCA-CVS employee or 1 year of veterinary or medical experience required 5 years of customer service required High school graduate or equivalent Knowledge, Skills, and Abilities:
Knowledge of veterinary medicine, medical terminology, and medical conditions Knowledge and understanding of hospital policies and procedures Ability to effectively prepare and present estimates as well as accurately invoice.
Clear and professional telephone skills Ability to understand stressful situations and communicate appropriately with clients Ability to understand and adjust the waiting time of clients Skills required include the use of standard office equipment including telephones, calculators, copiers, and facsimile equipment, accurately typing at the net rate of 35 words per minute using a computer keyboard Knowledge and understanding of general office practices and procedures, business correspondence techniques, and English composition, grammar, spelling, and punctuation Knowledge and understanding of customer service principles Ability to handwrite legibly Knowledge and ability to proficiently use computer applications, including word processing, database, computerized accounting, and spreadsheet software applications Ability to organize, prioritize, and complete tasks independently to provide a consistent standard of care and assurance that all services are made available to clients Ability to manage a high volume of work while maintaining accuracy Ability to use emotional intelligence for problem-solving Ability to create and/or keep an organized flow of information from the client to all levels within the hospital Ability to maintain a positive attitude with doctors and team members Ability to demonstrate respect for hospital employees at all levels Ability to be a Team Player Ability to maintain confidentiality, i.
e.
, patient and client medical information Able to communicate in a clear, courteous, effective, and professional manner with clients, doctors, and staff members Ability and desire to learn new skills Ability to accept constructive criticism Ability to collect data, establish facts, and draw valid conclusions Ability to add, subtract, multiply and divide into all units of measure Ability to be punctual, reliable, and flexible Ability to present and explain euthanasia paperwork with sensitivity and professionalism.
Ability to tolerate the sight of pets in blood and/or gruesome conditions and still carry out duties.
Physical Demands:
The position of a financial coordinator requires constant exposure to hospital conditions.
The position is exposed to moderate ambient noise levels, controlled temperature conditions, and exposure to hazardous physical substances.
Use of hearing and comprehension to carry out detailed verbal instructions.
The position requires frequent standing, walking, bending, twisting, reaching, occasionally pushing, pulling, lifting, and carrying of materials that may weigh up to 20 pounds or more.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Vision insurance Schedule:
Holidays Overtime Education:
High school or equivalent (Required)
Experience:
Veterinary or Medical:
1 year (Required) Customer service:
5 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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